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STORE PICK-UP POLICY

STORE PICK-UP POLICY

At MamaFatma.com, we offer store pick-up services for customers who prefer to pick up their orders in person. Here are some important details about our store pick-up policy:

ORDER PLACEMENT

To place an order for store pick-up, customers may visit our website or call our restaurant directly. Please allow sufficient time for us to prepare your order.

PICK-UP HOURS

Our store pick-up hours may vary based on our restaurant’s operating hours. Please check our website or contact us to see our current store pick-up hours.

ORDER CONFIRMATION

We will confirm your store pick-up order via email or phone. Please wait for our confirmation before arriving at our restaurant for pick-up.

PICK-UP PROCEDURE

When you arrive at our restaurant for pick-up, please inform us that you are there to pick up an order. We will verify your order and provide you with your food. Please check your order before leaving to ensure that everything is correct.

PICK-UP ISSUES

If there is an issue with your pick-up order, such as missing items or incorrect items, please let us know immediately so that we can address the issue. If there is an issue with the quality of the food, please let us know within 24 hours of pick-up so that we can take appropriate action.

CONTACT US

If you have any questions or concerns about our store pick-up policy, please do not hesitate to contact us at order@mamafatma.com. We are committed to providing excellent service and ensuring that our customers are satisfied with their orders.